Dashboard Overview
Monitor your customer support operations
+12% from last week
Avg. 15 min response
Available for dispatch
This month
Complaint Trends
Recent Activity
New complaint #1234
AC repair requested by John Smith
2 minutes ago
Engineer assigned
Mike Johnson dispatched to complaint #1232
15 minutes ago
SMS sent
Service notification delivered to 5 engineers
1 hour ago
New Complaint
Register a customer complaint and notify engineers
All Complaints
Manage and track customer complaints
| ID | Customer | Service | Priority | Status | Assigned To | Created | Actions |
|---|---|---|---|---|---|---|---|
| #1234 |
John Smith
+1 (555) 123-4567
|
AC Repair | High | In Progress | Mike Johnson | 2 hours ago | |
| #1233 |
Sarah Davis
+1 (555) 987-6543
|
Plumbing | Low | Resolved | Alex Wilson | 1 day ago | |
| #1232 |
Robert Brown
+1 (555) 456-7890
|
Electrical | Medium | Open | Pending | 3 hours ago | |
| #1231 |
Emma Thompson
+1 (555) 321-0987
|
HVAC | Urgent | Assigned | Lisa Chen | 4 hours ago |
Showing 1 to 4 of 247 results
Engineers
Manage your service engineers
Mike Johnson
Senior HVAC Engineer
Phone: +1 (555) 234-5678
Email: mike.johnson@company.com
Specialization: HVAC, AC Repair
Experience: 8 years
Sarah Williams
Electrical Engineer
Phone: +1 (555) 876-5432
Email: sarah.williams@company.com
Specialization: Electrical, Wiring
Experience: 5 years
Alex Chen
Plumbing Expert
Phone: +1 (555) 345-6789
Email: alex.chen@company.com
Specialization: Plumbing, Drainage
Experience: 6 years
Lisa Rodriguez
General Technician
Phone: +1 (555) 567-8901
Email: lisa.rodriguez@company.com
Specialization: General Repairs
Experience: 4 years
David Kim
HVAC Specialist
Phone: +1 (555) 789-0123
Email: david.kim@company.com
Specialization: HVAC, Refrigeration
Experience: 7 years
Jennifer Wu
Electrical Engineer
Phone: +1 (555) 234-5678
Email: jennifer.wu@company.com
Specialization: Electrical, Smart Home
Experience: 5 years
SMS Templates
Manage notification templates for engineers
New Complaint Alert
Sent when a new complaint is registered
"New complaint # from . Service: . Address: . Priority: . Contact: "
Assignment Notification
Sent when complaint is assigned to engineer
"Complaint # assigned to you. Customer: . Service: . Address: . Deadline: "
Reminder Alert
Sent as reminder for pending complaints
"Reminder: Complaint # is pending. Customer: . Priority: . Please update status."
Completion Notice
Sent when complaint is resolved
"Complaint # resolved. Service completed by . Customer: . Feedback: "
Emergency Alert
Sent for urgent priority complaints
"URGENT: Complaint # - emergency. Customer: . Address: . Contact: "
Follow-up Request
Sent for customer follow-up
"Follow-up: Service completed for complaint #. Customer: . Please rate our service: "
Available Variables
Customer Variables
- Customer's full name- Customer's phone number- Service address- Type of service requested
Complaint Variables
- Unique complaint ID- Priority level- Service deadline- Assigned engineer name
Analytics Dashboard
Track and analyze your service performance metrics
Total Complaints
1,247
+12% from last month
Resolved
892
+8% from last month
In Progress
247
-5% from last month
Urgent
108
+3% from last month
Complaint Trends
Service Performance
Service Metrics
Engineer Performance
Trend Analysis
Export Analytics
Download your performance reports